The young woman began to cry, but Jordan showed no mercy: « You’re not crying because you were cornered. You need to change because you regret what you did. »
The two left with their heads down, while Jordan put on an apron, filled a new cup of coffee, and addressed the worker:
« Hello, my friend. This is for me. And thank you for your patience. »
The man, surprised, asked: « Wait… are you the boss? »
« Yes. And I’m sorry for what you went through. That’s not how we want to do things. »
Over the next hour, Jordan worked behind the counter himself. He greeted each customer with a smile, refilled coffees without being asked, helped a mother carry her tray while her toddler screamed, joked with the cook, picked up napkins from the floor, and took the time to shake hands with a regular, Mrs. Thompson, a loyal customer of the diner since 2016.
Customers whispered, « Is that really him? » Some took out their phones to take a picture. An old man remarked, « I wish more bosses would do what you do. »
At noon, Jordan went outside for some fresh air. The sky was blue and the air had warmed up. He looked at his dinner with a mixture of pride and disappointment: the company had grown, but its values had faded along the way.
Not today.
He took out his mobile phone and sent a message to the head of human resources:
« New mandatory training: every staff member will work a full shift alongside me. No exceptions. »
Then he went back inside, adjusted his apron and took the next order with a smile.
See more on the next page
Advertisement
